Booking Rules

Things to consider when booking a holiday home/ flat
General conditions of contract for letting holiday cottages and flats according to the agreement of 1990 between "Föreningen Sverige Turism" and "Konsumentverket". Special conditions on part of the letting agents are printed in italics.

Obligations on the part of the letting agents:
- Written confirmation of your booking.  
- Sending out of booking documents in a timely manner (but not necessarily more than 30 days prior to the letting period) with details of where and when to collect the key.  
- The holiday cottage/flat must correspond with the description. We are not responsible for any information which you receive directly from the proprietor or his agents without our knowledge and of which we could not have been aware. (Please ensure that you receive written confirmation of any such details.)  
- Information of any substantial changes which may affect your booking.  
- You will have access to the property from 3pm of the first day of your letting period until 11am of the last day of your letting period, unless otherwise agreed.  
- Subject to misprints in this catalogue. 

When does my booking become binding?
Both you, the tenant, and we, the letting agents, are bound by this agreement as soon as we have confirmed your booking in writing and you - upon receiving such confirmation – have paid the registration fee (or the full rent), however, 10 days after the booking at the latest. If the booking was made 21 days or less prior to the day of arrival, the booking is binding with immediate effect.

When do I have to pay?
If you have booked more than 40 days in advance, the deposit will be EUR 86,- with a maximum of 20% of the full rent - plus a booking fee of EUR 14,- The deposit must be paid within 10 days following the receipt of our confirmation. This will be deducted from the rent. The remaining rent must be paid at least 40 days prior to the agreed day of arrival. If you book less than 40 days in advance of your holiday, the full rent must be paid within 10 days following the booking date. If you book 21 days or less prior to the day of arrival, payment has to be made immediately. If your letting period covers a period in excess of 30 days, you do not have to pay for each subsequent 30-day-period until the last banking day before the start of each new 30-day-period.

What happens if I don’t pay on time?
If we do not receive your deposit on time, we have the right to cancel your booking. Should you fail to pay the remaining rent, this will be understood to be a cancellation on your part and the provisions regarding cancellation will apply.

What happens if I wish to cancel my booking?
You can give written or verbal notice of your cancellation either to us or the place where you made your booking. The cancellation is not valid if you send your notice of cancellation to another party or to the address of the let property. We are obliged to confirm your cancellation in writing. If you cancel your booking more than 40 days prior to the beginning of the letting period, you must pay a cancellation fee of a maximum of EUR 86,- plus an administration fee of EUR 14,-.If you cancel your booking less than 40 days prior to the beginning of the letting period, you must pay 90% of the full rent. If you have already paid more than the obligatory charges, you will immediately receive the difference. If we manage to find someone else to rent the cottage/apartment, we will reimburse you an amount equivalent to the rent paid by the new tenant. The sign-up fee or equivalent as well as a service charge of EUR 14,- will be taken off.

What happens in case of illness or accident?
You can protect yourself against the cost of cancellation by taking out a cancellation insurance policy. This costs EUR 43,- per let property. The policy provides that you will be able to cancel your booking up to the day prior to the agreed day of arrival according to the following conditions. The cancellation fee is EUR 36,- per let property plus an administration fee of EUR 14,-. The total being EUR 93,-. The cancellation insurance premium is due at the same time as the deposit and will not be returned on cancellation.

The cancellation insurance can be claimed in the following circumstances, which must not have been known at the time the booking was made:
Death, illness or serious accident affecting the tenant, his/her spouse, partner, family or travelling companion. Call-up by the armed services or civil defence. Any other serious occurrence outside your control, which you could not have foreseen by yourself at the time of the booking, with the effect that you cannot reasonably be expected to fulfil your booking, for instance substantial damage by fire or flooding to your home. You must be able to give proof of any impediment in form of a certificate from a doctor, a local authority or an insurance company. The certificate must be sent to us as soon as possible, but no later than one week following the cancellation date. The cancellation insurance contribution will not be refunded on cancellation.

Tenant’s rights
Should we not be able to provide the property in the condition stated or at the right time, and cannot offer you a comparable alternative, you are entitled to terminate the tenancy agreement. In this case, we are obliged to give you a full refund of any sums paid to us by yourself, after deducting an amount equivalent to any benefit of the property you might have enjoyed. Alternatively, instead of terminating the tenancy agreement, you may claim a deduction of rent. The letting agents or organizer responsible for the letting should be notified of any faults or defects existing at the beginning of your letting period as soon as possible, however, no later than 3 days following the beginning of the letting period. Any faults or defects arising during your stay, should be reported immediately to the letting agents in order to give them the opportunity to correct the defect(s). You are entitled to let someone else use the property in your place, and, unless there is particular reason to refuse, we must accept that person. You must notify us of such an event prior to the day of arrival. We will charge a re-booking fee of EUR 36,-.

Tenant’s obligations
You must look after the property with care and observe the house rules, instructions and any other regulations which may apply. You are liable for any damages to the property and the furnishings and fittings caused by your own negligence or the negligence of your travel companions. The property must not be used for any other purposes than those defined in the booking documentation (normally, leisure purposes). You must not allow a larger number of people stay in or on the let property overnight than stated by you at the time of the booking. Any other persons may be refused access. You must clean the property thoroughly before leaving, otherwise we will arrange for the cleaning to be carried out and charge the cost of this to you.

War, natural disasters, strikes etc.
Both the tenant and the letting agents are entitled to withdraw from the tenancy agreement if the property becomes inhabitable because of acts of war, natural disasters, strikes, major interruptions to water or electricity supply, fire or any other comparable major events, which neither the tenant nor the letting agents could have foreseen or controlled. In such an event, we are obliged to give you a refund of any payment made to us by yourself, after deducting an amount equivalent to any benefit to the property you might have enjoyed.

What happens in the event of a disagreement?
Please address any complaints to us. Should we not be able to come to an agreement, you can report your complaints to "Allmänna Reklamationsnämnden". It consists of an impartial chairperson and representatives from travel agents and consumers. Your local consumer organisation will also be able to assist you. In the event of any disputes the Swedish original version of these conditions of contract shall prevail. We reserve the right to correct printing errors and any changes to VAT.